Terms of Service

A note on these terms: the notice periods, payment terms and liability cap below are sensible defaults for a commercial cleaning contractor, not a description of a contract already in force. Before relying on them — especially section 11 (Insurance & liability) and section 10 (Cancellation) — have a solicitor confirm they match how Seawolf actually operates and are enforceable for your specific contracts.

These terms apply to cleaning services provided by Seawolf Facilities Services Ltd (company no. 15028189, registered office 10a Dragoon House, Hussar Court, Westside View, Waterlooville, PO7 7SF) ("Seawolf", "we", "us") to a client who books via this website, phone or email ("you", the "Client"). They apply from the point a written specification is agreed, and continue for the life of the contract.

1. Definitions

"Site" means the property or properties covered by your contract. "Services" means the cleaning and related services set out in your Written Specification. "Written Specification" means the document we send confirming scope, frequency and price following a site walkthrough. "Contract" means these terms together with your Written Specification, which takes precedence over these terms where the two conflict.

2. Quotes and site walkthroughs

Site walkthroughs are free and carry no obligation to proceed. A written quote and specification normally follows within 48 hours of the walkthrough, and is valid for 30 days from the date it's issued unless we state otherwise. A Contract begins once you confirm acceptance of the Written Specification in writing (including by email).

3. Providing the services

We'll carry out the Services with reasonable skill and care, to the standard set out in your Written Specification, using employees or vetted subcontractors who have passed a DBS check before their first visit to your Site. We may substitute the individual cleaner or team assigned to your Site at any time, provided the standard of service doesn't drop.

4. Your responsibilities

You're responsible for providing safe and reasonable access to the Site at the agreed times, for reasonable welfare facilities (water, waste disposal) for our staff while on Site, and for telling us about any hazards, restricted areas, or substances relevant to COSHH before the first visit and whenever they change. We'll flag any access or safety issue we notice during a walkthrough or visit.

5. Changes to scope

Anything outside your Written Specification (a one-off deep clean, an additional area, an out-of-hours visit) is treated as additional work — we'll agree the price with you in writing before carrying it out.

6. Charges and payment

Unless your Written Specification says otherwise, we invoice monthly in arrears, and payment is due within 14 days of the invoice date. Late payments accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate), plus any fixed compensation the Act allows us to charge. If an invoice remains unpaid more than 14 days after its due date, we may suspend Services on reasonable written notice until it's settled.

7. Price reviews

We may review the price for an ongoing Contract no more than once every 12 months, giving you at least 30 days' written notice of any change. If you don't agree to the new price, you may terminate under section 10 below without further notice.

8. Consumers

These terms are written for business clients (facilities managers, landlords, letting agents, hosts). If you're contracting with us as an individual consumer rather than a business, you keep your full statutory rights under the Consumer Rights Act 2015, and — where the Contract was agreed away from our business premises (for example, entirely by phone or online) — a 14-day cancellation right under the Consumer Contracts Regulations 2013 may also apply in addition to, and not instead of, these terms.

9. Insurance and liability

Seawolf holds public liability insurance covering our work on your Site; a certificate is available on request. Subject to that, our total liability to you arising out of or in connection with the Contract in any 12-month period is limited to the fees you've paid us for the affected Site in the preceding 12 months. We're not liable for indirect or consequential loss (such as loss of profit, loss of business, or loss of data). Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't lawfully be limited or excluded.

10. Cancellation and termination

A one-off booking may be cancelled or rescheduled with at least 48 hours' notice before the scheduled visit; less notice may incur a charge to cover staff already scheduled. An ongoing Contract may be ended by either party giving at least 30 days' written notice. Either party may end the Contract immediately by written notice if the other commits a material breach that isn't put right within 14 days of being asked to, or becomes insolvent.

11. Force majeure

Neither party is liable for a delay or failure to perform caused by something reasonably outside its control (severe weather, fire, industrial action, national emergency). We'll let you know as soon as reasonably possible and resume Services once the issue is resolved.

12. Confidentiality and data protection

Each party will keep the other's confidential information confidential, and both parties will comply with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for how we handle your personal data.

13. Intellectual property

The content of this website (text, images, logos) belongs to Seawolf or our licensors and may not be reproduced without permission.

14. Complaints

If you're not satisfied with a visit, contact your named account contact directly, or email hello@seawolfservices.co.uk, and we'll respond promptly.

15. General

We may use subcontractors to deliver the Services but remain responsible for their work. Neither party may assign the Contract without the other's written consent. If any part of these terms is found unenforceable, the rest continues to apply. Nothing in the Contract creates a partnership or agency between us. A person who isn't a party to the Contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999. These terms, together with your Written Specification, are the entire agreement between us for the Services.

16. Governing law

These terms are governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

Questions about these terms: hello@seawolfservices.co.uk or 023 9355 3254.